Help Center

Answers to common questions. Can’t find what you need? Email support@evontar.com.

Getting Started

How do I create my community on Evontar?: Sign up at app.evontar.com, choose your organization type (HOA, church, or group), and follow the setup wizard. Your community is ready in under two minutes.
What's included in the free trial?: Every new account starts with a 14-day free trial of the Growth plan — no credit card required. You get access to all features so you can see what Evontar can do for your community before committing.
Can I cancel anytime?: Yes. Cancel from Settings → Cancel Organization at any time. If you cancel within 14 days of signing up or renewing, you receive a full refund — no questions asked. After 14 days, your plan continues through the end of the billing period.

How do I invite members to my community?: Go to Members → Invite in your dashboard. Enter email addresses one at a time or paste a list. Members receive an email with a link to join your community.
Can I import members from a spreadsheet?: Yes — on HOA and larger plans, go to Members → Import CSV. Download the template, fill in names and emails, then upload. All imported members receive an invitation email automatically.
What roles can I assign to members?: Evontar supports Owner, Admin, Manager, Team Leader, Member, and Guest roles out of the box. Admins can also create custom roles with specific permissions from Settings → Roles.
How do I approve or deny a join request?: If your community requires approval to join, new requests appear under Members → Pending. Click Approve or Decline on each request. Admins and Owners receive an email notification for each new request.

How do I set up dues collection or member contributions?: Go to Settings → Dues & Payments and connect a Stripe account. Once connected, set the dues amount and billing frequency. Members will see a payment prompt in their dashboard.
Does Evontar support one-time giving for churches?: Yes. With the Dues Collection add-on (available on Starter and above), members can make both recurring contributions and one-time gifts. Amounts and descriptions are fully customizable.
What payment methods are supported?: Evontar uses Stripe for payment processing, so members can pay with any major credit or debit card. ACH bank transfers are available for US members on request.

How do I create an event or service?: Go to Events → New Event from your dashboard. Add a title, date, time, location, and description. You can make events public (visible to non-members) or members-only.
Can members RSVP to events?: Yes. Members can RSVP directly from the event page. Admins can see a real-time RSVP list and export it as a spreadsheet.
How do I set up recurring events like weekly services?: When creating or editing an event, enable the Recurring toggle and choose your frequency (daily, weekly, monthly, or custom). Each occurrence is created automatically.

I can't find what I'm looking for — how do I contact support?: Email us at support@evontar.com. We typically respond within one business day. Growth and Scale plan subscribers receive priority support.
How do I report a bug or suggest a feature?: Use the feedback button inside the app (bottom-left corner) or email support@evontar.com. We read every message and use your feedback to prioritize improvements.
Is there a status page?: Yes — check status.evontar.com for real-time uptime and incident updates.